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Every guide is trained and excited to work with you, whether you need help with a password reset or you're looking for a team to build your complete web presence.

Account Management

PCI Compliance

Account Billing

Account Management

My Details

How do I update my details?

To update your details, please give us a call on 0208 050 1111 and we'll be happy to help.

You can see acceptable forms of ID here.

How do I request a change of legal entity (COLE)?

To make it easy to change these details, the key things you'll need are:

  • The correct associated documents.
  • Your Companies House information.

Please then call our team on 0208 050-1111 to initiate the change.

Upgrades and Additional Card Payment Terminals

How do I upgrade my payment terminal?

Please either call us on 0208 050-1111 or email us at team@accept.io andwe'll be able to help with our upgrade process.

How do I order additional payment terminals?

Please either call us on 0208 050-1111 or email us at team@accept.io andwe'll be able to help you order additional terminals.

Acquirer Information

What is an acquirer?

An acquirer is the company used to process card transactions. Your merchant account is opened with an acquirer, and you'll receive a bill directly from them each month.

MIDs and TIDs

What is a Merchant Identification Number (MID)?

A Merchant Identification Number, also known as a MID, is your account's identification number. You'll be given this when you first open an account with us, and it's what we use to locate your account on our system.

If you take card payments a number of ways (e.g. a card machine and a virtual terminal), you'll be given a different merchant identification number for each.

What is a Terminal Identification Number (TID)?

Terminal Identification Number, also known as a TID, is your terminal's identification number. If you open an account to take card payments through one of our card payment terminals, you'll be provided with your TID as part of your welcome pack.

If you get multiple card machines with us, we'll give you a different terminal identification number for each device.

Card Payment Terminal Delivery

When will I receive my card payment terminal?

Once you've been accepted by your acquirer and everything has been configured, we'll call you and email you to let you know that your terminal is on its way. Please allow two working days for it to arrive once you've received confirmation of despatch.

I haven't received my card payment terminal yet

If you haven't received your card payments terminal within two working days of when it was despatched, please either call us on 0208 050-1111 or email us at team@accept.io andwe'll be able to help.

Guides & Tutorials

In this article, we’re going to cover how to build an eCommerce website step-by-step on Accept using Elementor, going over some of our best features. By the end, you should have everything you need to build an eCommerce website that impresses.

In this article, we'll do a step-by-step run through on how to build a WooCommerce store using Accept's Elementor WooCommerce Builder, to give you full control over your shop and product page designs.

First steps to building a website

Getting started with website kits

Designing your site layout

Abuse Complaints

If you need to make an abuse complaint about any of our customers or systems, please use the contact information below. If you contact us by email, we will respond to your email within an hour (during working days/hours).

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(+44) 121 468 4949